These Terms and Conditions govern your use of the website and services provided by DEFINANCE vGmbH.
Business details
DEFINANCE vGmbH
Registered address: 1 rue Adolphe Omlor, 2262 Luxembourg, Luxembourg
RSC: B289825
Business permit: 10172147/0
VAT number: LU36076245
Email: info@definancecoaching.com
Phone: +352 691 133 652
These Terms and Conditions apply to the financial education, coaching, training, and related services provided by DEFINANCE vGmbH to individual consumers.
Where services are provided to organisations, corporate clients, or other business customers, separate agreements or supplementary terms may apply.
By booking, purchasing, or using our services, you agree to these Terms and Conditions.
We provide financial education, coaching, and training services to individuals and organisations.
Services may be delivered online, in person, or in a hybrid format, and may include workshops, group programs, courses, one-to-one coaching, digital learning content, and bespoke corporate training.
The format, duration, content, and delivery method of the services you purchase will be confirmed before the service begins.
Our services are educational in nature and are designed to support learning, confidence, and understanding.
As part of our services, you may receive access to digital or physical materials, including written content, worksheets, tools, templates, recordings, slides, or other educational resources.
Unless we expressly agree otherwise in writing, all materials are provided for your personal, non-commercial use only.
All intellectual property rights in our website, courses, programs, content, and materials remain the property of DEFINANCE vGmbH.
You must not copy, reproduce, distribute, share, resell, publish, adapt, or use our materials for commercial purposes without our prior written consent.
Our primary language of communication is English.
We communicate primarily by email. You are responsible for providing a valid email address when booking or purchasing services and for keeping your contact details up to date.
We are not responsible for missed communications caused by an incorrect email address, full inbox, spam filtering, or failure to check your email.
Prices for our services will be shown at the point of purchase or otherwise agreed with you in writing.
Payments are processed through third-party payment providers, including ThriveCart and Stripe.
Payment must be made in full before the service begins unless an instalment plan is expressly offered or agreed in writing.
Where an instalment plan is offered, the payment schedule will be made clear at the time of purchase or in advance in writing.
If an instalment payment is missed or late, we may suspend access to the relevant service, program, or materials until payment is brought up to date.
By completing a purchase, you agree to pay the applicable price for the selected service.
Invoices are available on request.
If you are purchasing as a consumer, you may have a legal right to withdraw from your purchase within 14 days, unless an exception applies.
To exercise your right of withdrawal, you must notify us within the withdrawal period by email at info@definancecoaching.com, or by using any withdrawal form we make available.
If you have expressly requested that the service begin during the withdrawal period, and the service has already started, your right of withdrawal may be lost or reduced in accordance with applicable law.
Where digital content, downloads, or program access are made available immediately and you have expressly agreed to this, your right of withdrawal may no longer apply once supply has begun, to the extent permitted by law.
You agree to:
Before the start of a program or service, we will provide confirmation of the services selected. This may include the session schedule, payment plan, access information, delivery details, or other relevant information.
This information may be provided by email, checkout page, order confirmation, or annex.
Our services are provided for educational and informational purposes only.
We do not provide regulated financial advice, investment advice, tax advice, legal advice, or any other regulated professional advice through our coaching, training, courses, or educational materials.
Nothing in our services creates a regulated adviser-client, fiduciary, or professional-client relationship.
Any decisions you make based on our services are your own responsibility.
We do not exclude or limit liability where it would be unlawful to do so.
Subject to that, DEFINANCE vGmbH shall not be liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss arising from decisions made by you based on educational content provided through our services.
Where services are delivered in person, you remain responsible for your own travel, accommodation, insurance, and personal belongings.
Our website and services may use third-party platforms or tools, including payment providers, learning platforms, email providers, analytics tools, and embedded content providers.
We are not responsible for interruptions, downtime, or errors caused by third-party systems outside our reasonable control.
If you are dissatisfied with any aspect of our services, please contact us at info@definancecoaching.com.
We aim to acknowledge complaints within 5 business days and to respond within 15 business days, although this may vary depending on complexity.
If a complaint cannot be resolved directly, you may seek external mediation or other remedies available under applicable law.
We are not liable for delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including natural disasters, illness, internet or platform outages, cyberattacks, government measures, or other unforeseen events.
We may update these Terms and Conditions from time to time.
The latest version will always be published on our website with the updated effective date.
Any changes will apply from the date they are published, except where the law requires otherwise or where a different arrangement has already been agreed with you.
These Terms and Conditions are governed by the laws of Luxembourg.
Any disputes that cannot be resolved amicably will be subject to the jurisdiction of the courts of Luxembourg.
If you have any questions about these Terms and Conditions, please contact:
DEFINANCE vGmbH
Email: info@definancecoaching.com
Phone: +352 691 133 652